Borgo Santandrea

Borgo Santandrea is a member of Relais & Châteaux, an association of 580 landmark hotels and fine dining restaurants assessed based on 500 criteria covering all aspects of a Relais & Châteaux experience. Service, hospitality, cuisine, sustainability, integration with the territory, production ecosystem, and the local community are all parameters taken into account to become a member.

“We’re so proud to join the Relais & Châteaux association, as we share and embrace the same mission and values.” – said Maurizio Orlacchio, General Manager of Borgo Santandrea.

“We’re seeing a rise in demand and there are signs of an upturn, especially from international visitors, who are crucial to us. However, to ensure the future of tourism in Italy, we need to upgrade our offer to exceed our guests’ expectations, particularly in the realm of luxury hospitality. Today, we’re forced to improve and internationalise our services, striving for excellence and focusing on human resources. We can no longer exclusively rely on the beautiful surrounding nature.

Italy is the most creative country, which puts us in the position to provide an even more unique and beautiful product and service. Therefore, we need to ensure unique, unforgettable experiences for our guests, like those related to food, for example. Today, clients look for super flexible facilities.”

“Customisation” is the word for hospitality, even when it comes to another crucial component of the luxury offering: the bed system, which today, more than ever, must truly have a competitive advantage.

“Hospitality involves many elements, but providing a comfortable place to sleep is one of the most central. When we started renovating the hotel, our first goal was to ensure a good night’s sleep. Even investing in “ancillary” elements, like lights and home automation. Thinking about the bed system, we chose Dorelan to ensure Italy’s excellence even at night.”

“We at Borgo Santandrea care for our guests’ sleep quality because it’s a benefit they are increasingly looking for when spending a night away from home, especially in a luxury facility. From this perspective, the bed system must be considered a significant investment. And I’m confident that in a few years, everyone will realise how effective this investment was in giving a competitive edge in the global market. So what happened in the restaurant sector, a crucial element even in hotels, will soon occur to sleep quality. And thanks to Dorelan, we are perfectly ready for that.”